Service and repair of Paragon products is handled by Paragon Living Limited and our Authorized Distribution Centers.<\/p>\n
Outside\u00a0H.K.?
\nIf your Paragon product requires service and you are not in Hong Kong, please do not return these products to Paragon for repair. For more information, please contact your reseller.<\/p>\n
H.K. Service and Repair
\nPlease print our Repair Correspondence Form,\u00a0 fill it and\u00a0return your repair item\u00a0with the completed\u00a0form.<\/p>\n
Repair Correspondence Form<\/p>\n
If your repair is in-warranty, please include a copy of your purchase receipt. Repair items\u00a0should be sent to:<\/p>\n
Paragon Living Limited
\nAttn: Service Department
\nUnit 2621 Tuen Mun Central Square
\n22 Hoi Wing Road
\nTuen Mun\u00a0 NT\u00a0 Hong Kong
\n+852 3106 8489<\/p>\n
Repair Costs for Out-Of-Warranty Products
\nProducts that are out of warranty, can be repaired for a cost, which would be quoted by case.<\/p>\n
If a product is returned damaged, or cannot be serviced economically due to obsolescence,\u00a0Paragon may, at our option, return the product as received, or offer to replace the product at a higher replacement cost.<\/p>\n
If you require an estimate prior to repair, turnaround time will be significantly longer.\u00a0\u00a0Paragon must receive a response and payment of repair estimates within 5 business days. All open estimates over 5 business days will be returned as is.<\/p>\n